Frequently Asked Questions

A synapse is a single unit of memory usage. Every time an agent or API call reads from or writes to your memory graph, it costs one synapse. Your plan includes a monthly synapse quota that resets each billing period. You can see your current usage and reset date on the Usage & Billing tab in your dashboard.

A collection is a named group of related memories. Use them to organize your knowledge graph by project, domain, or any structure that makes sense to you. A memory can belong to more than one collection, so you can slice your graph in multiple ways without duplicating anything. Agents can filter recalls to a specific collection so they only see what is relevant.

A locked collection is protected by a passphrase. Memories inside a locked collection are hidden from all sessions and API calls until you explicitly unlock them. This lets you store sensitive information -- credentials, private notes, client data -- in the same memory graph without exposing it to every agent session. You can selectively unlock individual collections when you need them.

Maindex also includes an additional authentication layer that prevents agents from attempting to bypass the lock and access protected data without your authorization.

You own your thoughts and we honor that with full portability. Export everything -- memories, links, collections, tags, revision history -- at any time. Import it into a new account or keep a local backup. No walled garden, no gilded cage.